Our approach
Our approach
A consistent way of working across every service: understand the requirement, scope by risk, verify with evidence, report clearly.
01Start from the requirement
Every job begins with the purchase order, drawings, specifications and the codes they reference. We identify what must be verified and against which criteria before we travel. Ambiguities are raised with you in advance, not discovered on site.
02Scope by risk
Inspection, audit and expediting effort should match the consequence of failure and the supplier's track record. We propose a level of control for each order, from document review to resident surveillance, and explain the reasoning. See risk-based vendor inspection.
03Verify with evidence
Measured values, photographs, record references and observations. If we did not see it, the report says so. If a supplier was not ready, the report says so.
04Report for decisions
Reports state the verdict first, then the findings classified by severity, then the evidence. Reports are issued in English, normally within 24 to 48 hours of the visit, in a format agreed with you.
05Close the loop
Findings are followed until closure. For recurring issues we move from inspection to supplier development, because inspecting the same defect repeatedly is not a solution.