Engagement model
Supplier development programme
For a strategic supplier with good technical capability but quality performance below target.
01Situation
A strategic Turkish supplier delivers technically good parts but ppm and delivery performance are below target, 8D reports are weak and the buyer is considering escalation.
02Scope of the programme
Baseline
Process audit and data analysis identify the main causes of poor performance.
Plan
Improvement plan with priorities, owners, dates and KPI targets.
Coaching
Fortnightly on-site sessions on control plans, problem solving and inspection planning.
Monitoring
Monthly KPI review with buyer and supplier management.
Close-out
Follow-up audit confirms sustainability.
Cost of quality profile
Relative cost index for prevention, appraisal and failure in three typical supplier situations.
Failure costs usually fall faster than prevention costs rise.
03Reporting and deliverables
- Baseline audit
- Development plan
- Session records and implemented documents
- Monthly KPI report
- Close-out audit
04What the buyer gains
- Lower ppm and fewer escalations
- Stronger supplier systems
- A retained, improving supplier
- Reduced inspection cost over time